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HomeServicesAsk a Librarian

A pair of glasses sitting on an open book beside a cell phone

Looking to pick up your holds? Visit us using Click & Collect. 

Are you seeking more information on our online resources? Would you like to find out more about our remote services and online programs? Looking for a great new read or something new to watch? Need some help getting started using your tech device? This service is for you!

Our librarians are here to help you find:

  • Information
  • Reference materials
  • Reading recommendations
  • Online resources
  • Tech support and assistance

Please do not use this form if your question is regarding: membership inquiries, library card renewals, questions about fines, overdues, etc. Please email Library Headquarters for assistance.

Ask a Librarian - Hours of Service

  • Monday to Thursday - 10 a.m. to 8 p.m.
  • Friday to Saturday - 10 a.m. to 2 p.m.

Contact Ask a Librarian

  • Fill out our easy online form
  • Call 226-748-8030

Personal information is collected under the authority of the Public Libraries Act, and will be used to contact you to provide a response to your Ask a Librarian question. Questions about the handling of your personal information should be addressed to the following contact:

  • Region of Waterloo Library, Sheryl Tilley, Manager, Library Services, 2017 Nafziger Road, Baden, Ontario  N3A 3H4,  519-575-4590 ext. 3228 or by email.
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Region of Waterloo.
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  • eLibrary
    • All Online Resources
    • downloadLibrary (ebooks, eaudiobooks, video)
    • Freegal (downloadable music)
    • Hoopla (eaudiobooks, ebooks, video, comics)
    • Kanopy (video, KanopyKids, The Great Courses)
    • PressReader (enewspapers, emagazines)
    • TumbleBookLibrary Premium (kids ebooks, activities, games)
  • Collections
    • Accessible Collections
    • Book Club Sets
    • Browse
    • Express Collections
    • Games Collection
    • Languages
    • Local History
    • Mobile Hotspot Lending Program
    • Museum Family Passes
    • View All...
  • Programs & Events
    • Virtual Programs
    • Help Us Make History
    • Events Calendar
  • Services
    • Locations and Hours
    • RWL App
    • Click & Collect
    • Accessibility
    • Ask a Librarian
    • Bulk Borrowing (Institutions)
    • Computers and Internet
    • Exam Proctoring Space
    • Express Collections
    • View All...
  • Your Library
    • Locations and Hours
    • Careers and Volunteering
    • Contact Us
    • Donate
    • Events Calendar
    • Library Committee
    • Library Membership
    • Policies and Reports

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Region of Waterloo Library, 150 Frederick St., Kitchener ON N2G 4J3, Tel: 519-575-4590, Deaf and Hard of Hearing: (TTY) 519-575-4608, Fax: 519-634-5371, Email Us

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